FW Editor: What are your plans or objectives in the near future?
AndySoft: All the time we are trying to improve our product. As for our plans for the future, we're going to make it more convenient for users and more functional. The program should solve almost all subjects pertain to Help Desk-systems and at the same time it should be user friendly program.

FW Editor: How and when did you start writing the code for EasyService Help Desk? What inspired you the most? Do you plan to develop new software, or are you more focused on optimizing the current ones?
AndySoft: We've developed the program in summer 2009. We really wanted to create a product which will be the most convenient in contrast with other products. We paid attention to design because we are sure that convenience during a workflow is connected with a right position of the toolbar which gives opportunity to process quickly any information. We think that user should make any request very quickly and also he should be sure that it will be received and solved. All these objectives have been achieved.

FW Editor: I love EasyService Help Desk concept and I find it extremely useful. How do you plan to improve this software in the future?
AndySoft: As for questions of improving our program we think that is very important to ask our clients about what they want to see in our product in the future, so all questions and wishes they send us: support@andysoftware.com. Besides, this year we have created a forum where our clients discuss features, ask questions and leave wishes. Forum's address: http://andysoftware.com/eforum/

FW Editor: What makes EasyService Help Desk so powerful and unique? Why it is so appreciated?
AndySoft: There are two things which make our program successful: intuitive interface and high functionality.

FW Editor: EasyService Help Desk has quite a strong competition but, so far, it succeeded in making a name for itself. What do you think about the huge success of EasyService Help Desk?
AndySoft: In our opinion the pledge of success is a thinking about convenience of our clients. We give them a permanent support, all the time we are trying to improve our product, make it more friendly user and secure.

FW Editor: What are the advantages of using EasyService Help Desk over any other similar product?
AndySoft: Nowadays there are a lot of programs which are similar with our product. But our program has number of advantages. These are: notification window with a sound signal, there is opportunity of e-mail/cell phone notification. All these features make all process of receiving and processing faster and convenient. We also have developed a convenient engine of file sending. Besides, our program gives opportunity to make tasks with reminders. There are number of other advantages but each client should try to work with the program and estimate it.

FW Editor: Beside the computer-users limit, is there any other difference between EasyService Help Desk licenses?
AndySoft: All kinds of the licenses are similar in functionality except the computer-users limit.

FW Editor: Is there any customer support service for EasyService Help Desk users?
AndySoft: This is our forum and e-mail. We are trying to manage all the questions and problems as soon as possible.

FW Editor: Now, to end our small interview, is there any message you would like to send to EasyService Help Desk users.
AndySoft: Download our program and estimate it in trial mode during 30 days. We hope, you'll be satisfied with it. Send us your wishes to: support@andysoftware.com